Balearia Caribbean fast ferry to the Bahamas

Balearia Caribbean ticket conditions: changes, cancellations and refunds

Updated October 1, 2026 · sources: Balearia Caribbean Help Center and ticket contract, and the travel terms published by I Love Ferry, official partner. The operator's terms always prevail.

The short answer

Balearia Caribbean tickets are non-transferable: Flex fares can be cancelled with a full refund 7 days or more before departure and changed for free (plus any fare difference), while Basic fares, day trips and promotions cannot be refunded and each date change costs $75 plus any fare difference, and the same rules apply when you book with I Love Ferry, an official partner. Changes must be requested at least 24 hours before departure.

On this page: Fare conditions Change your date Name changes Ticket contract FAQ

Flex vs Basic: what you can change or cancel

Flex fareBasic fare, day trips and promotions
Cancellation 7 days or more beforeFull refundNo refund
Cancellation 4–6 days before50% penaltyNo refund
Cancellation 3 days (72 hours) or less beforeNo refundNo refund
Date change (at least 24 hours before)No change fee; you pay any fare increase$75 per change plus any fare increase
New fare is lowerNo refund of the difference
Transfer to another personNot allowed: tickets are non-transferable
ValidityUp to 1 year from the booking date

Passengers who do not board for any reason beyond the operator's control are not entitled to a refund or a date change. If a sailing is not completed because of operational difficulties, weather or force majeure, the liability is limited to refunding the ticket. Denied boarding for missing travel documents is not refunded.

How to change your ferry date

  1. Check your fare on your booking confirmation: Flex, or Basic / day trip / promotion.
  2. Request the change at least 24 hours before the original departure. Later requests are not accepted.
  3. Contact whoever you booked with: if you booked with I Love Ferry, write to info@iloveferry.us or use the I Love Ferry contact page; if you booked with Balearia Caribbean, use My bookings on its website or call 866.699.6988 (Monday to Friday, 9:00 AM to 5:00 PM).
  4. Pay the difference (and the $75 fee for Basic fares, day trips and promotions) and receive your new boarding cards.

Name changes

Only spelling corrections are allowed. The passenger named on the ticket cannot be replaced by another person.

Ticket contract and legal terms

Read the fine print before you buy:

Before you travel, read the check-in and boarding guide.

Ticket conditions: frequently asked questions

Can I cancel my Balearia Caribbean ferry ticket?
Only Flex fares can be refunded: in full 7 days or more before departure, with a 50% penalty 4–6 days before and with no refund 3 days or less before; Basic fares, day trips and promotions from Balearia Caribbean are not refundable, and the same conditions apply at I Love Ferry, an official partner.

How much does it cost to change the date of my Bahamas ferry ticket?
Nothing with a Flex fare, apart from any fare increase; $75 per change plus any fare increase with Basic fares, day trips and promotions. You must ask at least 24 hours before departure.

Can someone else use my ferry ticket?
No. Tickets are non-transferable; only spelling corrections to the passenger's name are allowed.

How long is my ferry booking valid?
Up to 1 year from the booking date, as long as any change is requested at least 24 hours before the original departure.

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